Archives for September 2015

How Lumbar Support Will Improve Your Mobility

Before your back started hurting you probably never realized how important it is to your mobility. While back pain can be caused by various factors, most cases are caused by poor lumbar support, leading to poor posture. When your back hurts from poor lumbar support, performing simple tasks can be taxing. Getting up from a seated position? Walking long distances? Lifting heavy objects? You suddenly dread these activities. So why is lumbar support so important to your mobility?

Spine Stability

Your back muscles are critical to supporting your spine to keep you in an upright position, necessary for healthy mobility. When you experience back pain, it can indicate weak core and back muscles that can’t properly support your spine and jeopardize your ability to maintain an upright walking position. When this happens, mobility suffers. A solution to this is a high quality back brace that can make up for weak or low functioning muscles to and support your spine.  


Your back is involved in every movement you make. When it’s hurting it can hinder your ability to complete mobility related activities of daily living. Once this happens, routine tasks, like getting to the kitchen to make a sandwich, may be challenging. Your back pain may be due to your lack of lumbar support and a back brace may be the answer.  Our lumbar supporting braces are designed to target which area of your back needs the most support and we have braces that can provide lower or upper back support and full back support.  

Seated Posture

Like a majority of Americans, you probably spend a good deal of your day in a seated position. Whether at work, at home, or in the car, everyone spends a lot of time sitting. Ironically, your seated posture is critical to back and mobility health. If you’re having mobility limiting back pain it could be caused in part by poor seated posture and our back braces can help improve your seated posture by providing your back the support it needs to maintain upright posture when seated.


Poor lumbar support can cause back pain that hinders your mobility. A solution to this is a heavy duty back brace designed to provide targeted lumbar support. Check out Aeroflow Healthcare’s selection of back braces here. You may also qualify for a back brace through insurance at little-to-no cost to you.

To find out if you qualify for a free brace, simply complete our Qualify Through Insurance form. Once submitted, one of our Patient Care Representatives will verify your insurance and contact you within 3-5 business days.

If you have questions about your mobility or a back brace, feel free to give us a call today at 844-686-5539; we’re here to help!

Getting Adjusted to Your First Power Wheelchair

So you’re in the process of getting your first power chair. You have already scoped out the best chair, so now you need to know what you can expect from your new device. Good news! You’ve come to the right place because Aeroflow is here to prepare you for owning your new power wheelchair.  


Your new chair is going to be powered by two batteries and a state of the art motor. Both will be critical for your chair to operate and following some basic rules will help keep them working longer. The batteries must be charged at least a few times a week since the most popular cause of batteries wearing out early is a lack of charging. Since your insurance company, if they helped cover the chair, will only help cover new batteries after your first year with the chair, and every six month after that, it’s important to take care of your batteries. To ensure longevity, make sure to read your owner’s manual and follow it to a tee.

If that method doesn’t work for you, a good rule of thumb is to charge the batteries at least 3 times a week. You can plug them in before you go to bed and it should be good to go by the time you wake up. For the motor, just remember two simple rules for preservation. Don’t get the motor wet and don’t use on steep hills. The motors in modern power chairs are designed for inside use and have never been good with water. If you must take your chair outdoors, we highly recommend that you stick to sidewalks and even terrain. Also, keep in mind that extensive outside use voids most power chair warranties.  

Joy Stick Control

Even though the power chair’s steering is easier once you’re used to it, it certainly comes with growing pains. You’re going to hit every object in your home, twice. Luckily though, once you master it, you’ll be maneuvering with incredible ease. It’s also important to note that your joystick’s sensitivity can be adjusted by a technician. If you still can’t get used to the steering after a week of using your new chair, please contact your supplier and they should be able to adjust the sensitivity.  


Make sure to talk to your supplier about what you need to do when your chair needs service. At Aeroflow, our customers contact us and we have a repairs team to handle all issues; however, this differs from supplier to supplier. Also, make sure to understand what will void your warranty and what insurance will cover and when. In most cases, insurance will help cover repairs as long as there is no evidence of extensive outside use, water damage, etc.  

What if my supplier goes out of business?

In most cases, if your supplier goes out of business you can contact their number and a new company will have your information to service you chair. However, in special cases, like the Scooter Store, the government has shut the supplier down due to fraud and it’s going to be nearly impossible to get your chair serviced. The best way to avoid this is to research who you’re working with and make sure the reviews are positive.

Aeroflow Healthcare is recognized as a premier provider of durable medical equipment and service in the Southeast, and is continuing to grow nationwide. We are committed to following our mission to improve each of our patient’s quality of life through compassion, excellent service, and exceptional products. 

The Takeaway

For the most part you need to ask your supplier as many questions as you have and make sure to read the owner’s manual in detail. Also, take advantage of the technician who delivers your chair and pick their brain about useful tips and tricks to owning your chair.

Getting your first power wheelchair can be an exciting but scary experience. If you have any questions about your mobility device or concerns about adjusting to life in a power wheelchair, give Aeroflow Healthcare a call today at 844-686-5539. We’re here to help!

Product Feature: Drive Medical Scout Scooter

Drive Medical’s Spitfire Scout travel scooter is perfect for those who are consistently on the go. The Scout offers convenience and quality in a compact scooter. The safety features such as the anti-tip wheels; flat-free tires, and a rear reflector for better visibility make this scooter much safety than others on the market. You can visit the Drive Mobility website to find all details about the Scout scooter.

Why We Like It

The design of the Scout allows you to traverse on both indoor and outdoor environments with its small size and stable base unit. The Scout is easily broken into 5 pieces and the quick-connect batteries and folding seat allow you to transport all components of your four-wheel scooter with very little effort.

The heaviest piece is the base/tiller at 39 lbs. Four-wheel scooters generally provide you with a better center of balance and allow you to confidently make turns; the Scout is no different.

With its four non-marring tires, you do not need to worry about scuffing floors when using the device inside; using your device inside is a requirement of obtaining your device through insurance.

Key Specs

  • Maximum range of 16km (10 miles) on full battery charge.*
  • Comfortable lightweight seat which swivels 360°.
  • Removable battery pack with easy to carry handle & locking mechanism.
  • Top speed of 6.5kph (4mph)
  • On board and in-house charging as standard.
  • Automatic electromagnetic brake system.
  • Tool free height adjustable seat.
  • Delta Bars as standard.
  • Easy to change body panels.
  • Easy tiller adjustment.
  • Removable seat, fold down tiller and splits easily for storage & transportation.
  • Stylish silver wheel hubs.
  • Black punctures proof non-marking tyres.
  • Width adjustable armrests.
  • Front removable storage basket as standard.
  • Rear anti-tip wheels as standard.
  • Weight capacity 300lbs
  • Battery pack 12V12AH x 2 or 12V20AH x 2.
  • Heaviest Piece: 39 lbs.
  • Weight: 94 lbs.

Qualify Through Insurance

Aeroflow Healthcare proudly offers the Scout to our patients and it is available through insurance or patient-pay options. If you have trouble moving around within your home and are in need of an assistive mobility device, Aeroflow can help you qualify for your device at little-to-no cost to you through insurance.

The first step is to set up an appointment with your healthcare provider for a mobility assessment. Once your physician determines a medical  necessity for your power scooter, you can simply complete Aeroflow’s Qualify Through Insurance form and let our Patient Care Representatives take care of the rest.

If you have questions regarding your mobility or qualifying through insurance, feel free to give Aeroflow Healthcare a call today at 844-686-5539; we’re here to help!

Power Wheelchair or Scooter? Which is Best for You?

Both of these devices have specific features that make one better for an individual over the other. It is also important to note that your physician will be looking for key items when determining which mobility aid is best for you.

Below Aeroflow Healthcare breaks down the differences between a power wheelchair and scooter.


Power Wheelchair or Scooter? Which is Best for You?

For starters, the scooter is controlled with a tiller system.  As demonstrated above, the scooter’s tiller system is similar to bicycle handle bars and can be difficult to maneuver for individuals who lack upper body and grip strength.

Power Wheelchair or Scooter? Which is Best for You?

On the other hand, the power wheelchair, also pictured above, is operated with a joystick. This allows users with poor upper body strength to operate a less demanding control system and allows for quicker turning. The joystick steering system also allows users to approach counter tops and other surfaces easier since the front of the chair is not obstructed by handle bars.

The various steering options that work best for your specific needs will be one item that your physician will be looking at when writing your prescription for a mobility device.

Check out the details for the chair shown above on Aeroflow Healthcare’s website.


Another big difference is the seating. As you can see, the power chair has high back with van-style seating that provides excellent back support and overall comfort, while the scooter features stadium style seats that provides less back support and comfort, but is lighter for transportation. Ultimately, if you need back support and comfortable seating, the power chair will be your best option.


This one is a draw between both types of mobility aids. Both the wheelchair and the scooter max out at approximately 4 MPH, for chairs covered by insurance. You do have the option of a faster power wheelchair, however it would not be available through insurance.

Battery Life

This category is dominated by the power chair. With the industry standard getting approximately 15 miles per full charge, the power chair trumps the scooter’s industry standard of 6 miles. So, if you’re looking for something you don’t have to charge as frequently, the power wheelchair is for you.


Previously this category was predominately dominated by the scooter however, the power chair is closing the gap with their numerous new portable options. The scooter still has the edge because it is foldable and lighter, but newer portable power chairs can actually be broken down into four pieces and transported in most vehicles. Check out one of Aeroflow’s most popular portable chair options here.

 Stability & Turing Radius

Both chairs can make impressive turns but the power chair has the advantage in most models since it’s typically operated with front wheel drive or mid wheel drive in line motors. This provides close to zero turn capability and allows for optimal indoor performance. The power chair is also more stable. The scooter typically comes on a three wheel base which makes tight or quick turns risky. The standard power chair has 6 wheels touch the ground, 2 main drive wheels, 2 front stabilizers and 2 back stabilizers. This means if you go up or down a steep incline, or take a tight turn, you’re more likely to not flip.


Both pieces of equipment are quality products. However, if you’re looking for something with easier steering, better back support, more stability, better turning radius and longer battery life, a power wheelchair might work best to fit your need. If you’re most concerned with portability, the scooter is for you.

While being educated on the differences between a power wheelchair and scooter definitely help in choosing your mobility device, your physician will ultimately determine which mobility aid is best for you. When meeting with your doctor to discuss your mobility issues, be certain to give them all details, big or small.

Once you and your healthcare provider have determined the type of mobility device that will work best for you, it is time to qualify for your aid. Aeroflow Healthcare can help you find out if you qualify for your power wheelchair or scooter at little-to-no cost to you through insurance. Simply complete our Qualify Through Insurance form and let our Patient Care Representatives do the rest. Our representatives will verify your insurance and contact you within 3-5 days to discuss your coverage and mobility aid options.

Let Aeroflow Healthcare help you take control of your mobility today!

Speeding Up The Process of Getting Your Mobility Device Through Insurance

Whether you’re in the middle of trying to get a power chair covered by insurance or have only researched it, you’ve probably realized it’s a process. A majority of the process is in your doctor’s hands. As a supplier, Aeroflow Healthcare is here to move the paperwork between the doctor and insurance company and to make sure we communicate with you about which power wheelchairs are a fit for you. Your doctor provides the documentation and support to provide the insurance company with enough evidence to help cover the chair. If their documentation is incorrect, your chair will not be covered.

Below are some quick tips to help you speed up the process, or your doctor’s office.

Has your MD done this before?

Doctors are your best ally when it comes to maintaining your health.  They have the knowledge and experience to help you maintain your quality of life for as long as possible. However, if your doctor has never documented a mobility evaluation to help a patient get a power chair then it can take some time for them to get the paperwork ready for the insurance company. To prevent this, ask your doctor’s nurse or medical assistant if your doctor has prior experience with power wheelchairs. If they do, great! If not, request that the nurse or MD contacts your supplier ahead of time to go over the requirements. If the office does not like this idea then ask your supplier to reach out to the office.  Also, when you’re at the visit, make sure your doctor reads the paperwork and completes it in its entirety.

Office Manager

If your doctor’s office isn’t moving the paperwork fast enough, you can contact the office manager.  If this is not an option on the office directory, ask the receptionist. It’s never fun to go over someone’s head, but if you need a power wheelchair, you need help walking and that’s important. Make sure you are polite and professional and only contact the office manager if the office has taken several weeks to complete the paperwork.

Is your doctor onboard?

A delay in the process can be when your doctor isn’t clear about whether or not they support you getting the equipment. If your doctor seems iffy at the appointment, ask them to honestly tell you if they think you need the equipment. If they don’t agree with you getting the equipment, they might not complete your paperwork and request that your supplier makes the call. This can cause you to wait eagerly for a chair you’re never going to get, so ask them to be candid with you from the start.

Communicate with your supplier

Aeroflow is there to help get your chair covered by insurance and they want to get you a chair as fast as possible. Our job is to help facilitate this process so feel free to contact your Patient Care Representative periodically. Your representative knows firsthand what the insurance requires and it’s their job to stay up-to-date with insurance requirements, so trust your Aeroflow Healthcare and encourage your physician’s office to trust and communicate with us as well.


Communication, communication, communication and patience. Getting a power wheelchair can be a process, but if you communicate with Aeroflow and the doctor’s office the way this article suggests, you should have no issue getting a chair in a timely manner.

Product Feature: Jazzy 614 HD

Pride Mobility, the manufacturer of the Jazzy 614 HD power wheelchair, defines the chair as a mobility device that “delivers outstanding performance and superb maneuverability in a powerful, stylish package. Enhanced in-line motors, advanced ATX suspension, and upgraded electronics make the 614 HD an innovative and exceptional overall value.”

The Jazzy 614 HD delivers outstanding performance and superb maneuverability in a powerful, stylish package that is great for users who want the utmost in their new mobility aid. Below you can also view all of the unique and exceptional features that make this power wheelchair, one of the best mobility devices offered by Pride.


  • Dual enhanced in-line motors for greater efficiency, torque, range and performance
  • 450 lbs. weight capacity
  • 6” casters on front & rear for maximum stability
  • Active-Trac® ATX Suspension for enhanced performance over more varied terrain
  • Easy rear access to batteries
  • Seating up to 24” W x 24” D
  • Tool-less shroud removal
  • Easy serviceability
  • Depth adjustable foot platform

Why people love it

  • The mid-wheel drive definitely gives better control compared to front-wheel or rear-wheel drive chairs
  • Carries weight well, pleasant to the eye, seats comfortable and roomy for a big person, plenty of power, easy to control.
  • It is fast and takes minor bumps with ease. The tight turning radius makes getting around small areas in the home easy.
  • Construction is great. The charger stays very cool when in operation. Small turn radius makes elevator use easy. Really appreciate the efficient, easy-to-use lock out system. Stops children from hurting themselves or others.



Model Jazzy 614 HD
Weight Capacity 450 LBS
Turning Radius 22.75″
Width 25.125″
Length 35.5″
Maximum Speed* Up to 4.3 mph
Ground Clearance 2.6″
Front Wheels 6″ solid casters
Drive Wheels 14″
Rear Wheels 6″ solid casters
Drivetrain Two-motor,in-line, Mid-Wheel 6®
Braking System Regenerative and electro-mechanical
Suspension Type Limited
High-Back Seating 24″W x 24″D (max. dimensions)
High-Back Seat-to-Floor Range 20.5″ – 23.5″
Synergy Seating 24″W x 24″D (max. dimensions)
Synergy Seat-to-Floor Range 17.75″ – 19.75″
Standard Electronics 50A, Dynamic
Battery Size 12 volt, NF-22 (2 required)
Standard Battery Charger 5A, off board
Per-Charge Range* Up to 11 miles
Battery Weight 37 lbs. each
Base Weight 121.5 Lbs
Standard Seat Weight 51.5 lbs. (high-back)
Standard Seat Size 20″ x 18″-20″
Medicare Code Coverage Group 2: Heavy Duty (K0824/K0825)
Color Options Candy Apple Red or Viper Blue
Warranty Lifetime limited warranty on frame;
13-month limited warranty on electronics;
13-month limited warranty on drive motors

As you can see, the Pride Jazzy 614 HD is a great option for individuals who are looking for a top-of-the-line, durable, and stylish power wheelchair. You may worry that the Jazzy 614 is out of your price range, however Aeroflow Healthcare can help you qualify for this device at little-to-no cost to you through insurance.

Simply complete our Qualify Through Insurance form and one of our Patient Care Representatives will verify your insurance and contact you to discuss your coverage and mobility aid options. You can also give us a call at 844-686-5539; one of our representatives will be happy to answer any questions or concerns that you may have.

Take control of your mobility today, and let Aeroflow Healthcare take care of the hard part for you!